  
|
Telephone Inquiries to Move From Service Centers to National Number
|
Posted on April 11, 2003 Information Officer Assistance Slated to Move to BCIS Customer Service Number AILA has been advised that BCIS intends to close the Information Officer telephone lines at the service centers and move the function to the BCIS 800 Customer Service Line. Thus, all functions currently served by the IIOs at the service centers will be performed by the Information Officers on the 800 line. For case information, the national IIOs will need to make inquiry at the service center, then re-contact the attorney with the information. This change is projected to begin June 1, 2003. This change has been planned for some time, and according to the then-INS, was motivated by the service centers’ inability to open a sufficient number of telephone lines for callers to reasonably get through to an officer. |